Instant Guest Replies
Guests receive timely SMS responses around the clock — even when the front desk is busy.
Hotel guest messaging
AI Guest Messaging for Modern Hotels
OVARA answers guest texts, handles common questions, and routes service requests to your team — 24/7.
Guest Conversation
Hey, I'm running a bit behind. Do you offer late checkout?
Checkout is at 11:00 AM. I can't guarantee late checkout, but I'll send your request to the team and they'll do their best to accommodate you.
Also, can housekeeping send extra towels to room 609?
Absolutely — I've notified housekeeping.
Service Request Sent
Built for hotel operations
Everything your front desk wishes it could do at 2 a.m. — without adding another app for guests.
Hotel Knowledge Base
Answers draw from your property policies, amenities, and FAQs you provide during onboarding.
Service Request Routing
Housekeeping, maintenance, and similar requests are captured and organized for your team.
Staff Email Notifications
When action is needed, staff receive email alerts with the guest context.
Customer Dashboard
Review conversations, service requests, and notes in one secure operations view.
How it works
- 1
Add your hotel knowledge
Share policies, amenities, hours, and FAQs so OVARA can answer within your guidelines.
- 2
Guests text your OVARA number
Guests use SMS — no app download. Messages arrive the way they already communicate.
- 3
OVARA answers or routes to staff
Common questions are handled automatically; service needs create dashboard entries and email alerts.
Pricing
$150/month per hotel
- 10,000 monthly messages included
- $0.02/message after included usage
- AI guest receptionist
- SMS guest messaging
- Dashboard access
- Service request tracking
- Staff email notifications
- Manual onboarding included
Request Access
Tell us a little about your property and team. Someone from OVARA will reach out within 24 hours.
Frequently asked questions
What is OVARA?+
OVARA is a 24/7 AI guest receptionist for hotels. It helps your property respond to guest SMS, answer common questions from your hotel knowledge, and route service requests to staff.
Do guests need an app?+
No. Guests text your hotel's OVARA-enabled phone number by SMS — the same way they already message friends and family.
How does OVARA know hotel answers?+
During onboarding, you provide property information — policies, amenities, hours, and FAQs. OVARA uses that knowledge to respond within the scope you define.
What happens when a guest needs towels or maintenance?+
OVARA captures the request, notifies staff by email, and records it in your dashboard so nothing is lost in a busy shift.
Can staff take over?+
Yes. Your team can review conversations and requests in the dashboard and handle situations that need a human touch.
How much does it cost?+
$150/month per hotel includes 10,000 messages. Additional messages are $0.02 each.
SMS messaging is subject to carrier terms. View SMS consent information