Privacy Policy
OVARA ("we," "us," or "our") provides AI-assisted guest SMS messaging software for hotels. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request access, or when a hotel uses our services for guest messaging.
Information we collect
- Website & access requests: name, email, phone, hotel website, and similar details you submit through our contact forms.
- Hotel account data: information provided by hotel staff for onboarding, including property knowledge, staff notification emails, and dashboard account details.
- Guest messaging data: SMS message content, phone numbers, timestamps, and related operational data processed on behalf of the hotel.
- Technical data: logs, device/browser information, and usage data needed to operate and secure the service.
How we use information
- Provide, maintain, and improve the OVARA platform.
- Respond to access requests and customer support inquiries.
- Deliver guest SMS responses and route service requests per hotel configuration.
- Send operational emails to hotel staff (for example, service request notifications).
- Comply with legal obligations and enforce our terms.
Sharing
We use service providers (such as SMS carriers, cloud hosting, email delivery, and AI providers) to operate OVARA. We do not sell personal information. SMS consent is not shared with third parties for their marketing purposes. See also our SMS Consent page.
Retention & security
We retain information as needed to provide the service and meet legal requirements. We apply reasonable administrative, technical, and organizational safeguards; no method of transmission is 100% secure.
Your choices
Guests may opt out of SMS by replying STOP as described on the SMS Consent page. Hotel users may contact us regarding account data. California and other regional privacy rights may apply — contact us to exercise applicable rights.
Contact
Last updated: May 2026