SMS Guest Assistance Opt-In
OVARA provides optional SMS-based guest assistance for participating hotels. SMS messaging is optional and is not required to purchase, book, stay at, or receive services from a hotel.
Optional SMS enrollment
SMS messaging is optional
You do not need to enroll in OVARA SMS messaging to book a hotel room, stay at a participating hotel, purchase hotel services, or receive assistance from hotel staff. Participating hotels may provide other ways to contact hotel staff.
Types of messages
If you choose to opt in, messages may include responses to hotel questions, guest service requests, housekeeping requests, maintenance requests, and other guest-assistance communications related to your hotel stay.
Message frequency & charges
- Message frequency varies depending on guest requests and hotel operations.
- Message and data rates may apply. Contact your wireless carrier for details.
Opt out & help
- Reply STOP at any time to opt out of further messages.
- Reply HELP for help.
Privacy
Mobile information and SMS consent information will not be sold or shared with third parties for promotional or marketing purposes. See our Privacy Policy for information about how we handle personal information.
Terms
See our Terms & Conditions for additional terms governing OVARA services.
Contact
Questions about OVARA SMS messaging: cristian.cruz@ovara-ai.com
Last updated: September 2026